Automated Quote Follow-Up for Limo Companies
Automatically follow up with clients who requested a quote but didn't book — via email or SMS — with a configurable multi-step sequence and optional discount.
When a client requests a quote through your booking portal, DrivOQ automatically schedules a follow-up sequence to bring them back to book. The sequence is configurable: choose the number of steps, the delay between each step (in hours), the channel (email, SMS, or both), and whether to include a time-limited discount on the final step.
The follow-up system runs continuously and processes scheduled tasks in order, respecting your configured quiet hours so messages only go out during appropriate times. Each message includes a pre-fill link that brings the client back to your booking page with their original trip details already filled in — reducing friction to zero.
Unsubscribe links in every follow-up email are HMAC-signed to prevent tampering. When a client clicks unsubscribe, their record is updated immediately and all pending follow-up tasks are cancelled. Conversion tracking shows you exactly which step in your sequence is most effective at turning quotes into bookings.
What’s included
Related features
Branded Booking Portal
Give every client a professional booking page at your company's unique URL — complete with vehicle selection, real-time pricing, and Google Places address search.
automationAutomated Notifications
Send automated booking confirmations, driver reminders, client updates, and owner alerts via email and SMS — triggered by booking status changes.
automationEmail & SMS Automation
Automate client and driver communications with 11+ trigger-based notifications via email (Resend) and SMS (Twilio) — with per-company phone numbers and template customization.
revenueInvoice Generation
Generate professional invoices from completed bookings, export as PDF, send by email, and track payment status — all from within DrivOQ.
managementClient CRM
Track client preferences, VIP status, saved addresses, booking history, and notes in a built-in CRM designed for ground transport operators.
revenueSurge Pricing
Define time-window surge rules that automatically apply a price multiplier during peak hours, weekends, or any recurring high-demand period.
Frequently asked questions
How many follow-up steps can I configure?
You can configure up to 3 follow-up steps, each with an independent delay in hours. A typical setup sends an immediate quote, a reminder after 24 hours, and a discount offer after 48 hours.
What happens when a client books after receiving a follow-up?
When a booking is created from a quote submission, all remaining follow-up tasks for that submission are automatically cancelled. The quote is marked as converted and the conversion is recorded in your follow-up stats.
Can clients opt out of follow-up messages?
Yes. Every follow-up email includes an unsubscribe link. The link is cryptographically signed (HMAC-SHA256) to prevent manipulation. Clicking it immediately stops all further follow-up for that quote and marks the submission as unsubscribed.
Ready to streamline your operations?
DrivOQ gives you everything you need to manage bookings, dispatch drivers, and delight clients, all in one place. Get started today.