Built-In Client CRM for Limo Companies
Track client preferences, VIP status, saved addresses, booking history, and notes in a built-in CRM designed for ground transport operators.
DrivOQ includes a client management system built specifically for limo and ground transport companies. Every client has a profile with their contact information, booking history, saved pickup and dropoff addresses, loyalty tier, VIP flag, tags, and a notes timeline with timestamped entries from your team.
The booking history view shows all past and upcoming trips for a client, making it easy to look up previous trip details, reference pricing, or identify your most frequent riders. VIP flags give dispatchers a quick visual indicator when handling priority clients, and tags let you categorize clients however your operation needs (for example: corporate, VIP, event, referral).
Notes support free-text entries with author attribution and timestamps, creating an auditable history of client interactions. Saved addresses reduce re-entry effort for clients who book the same routes regularly. Client preferences such as preferred driver or vehicle type feed into the auto-dispatch scoring for consistent service.
What’s included
Related features
Corporate Account Management
Set up corporate accounts with credit limits, payment terms, automatic discounts, and assigned managers for your business clients.
revenueInvoice Generation
Generate professional invoices from completed bookings, export as PDF, send by email, and track payment status — all from within DrivOQ.
coreBranded Booking Portal
Give every client a professional booking page at your company's unique URL — complete with vehicle selection, real-time pricing, and Google Places address search.
Frequently asked questions
Are client records created automatically from bookings?
Yes. When a booking is submitted through the public booking portal, DrivOQ looks up the client by phone number. If a record exists, the booking is linked to it. If not, a new client record is created automatically using the contact information from the booking form.
Can I add internal notes about a client?
Yes. Each client profile has a notes timeline where your team can add free-text entries. Every note shows the author's name and the date it was added, creating a searchable history of client interactions.
What is the loyalty tier field used for?
The loyalty tier field lets you categorize clients by their value to your business (for example: Bronze, Silver, Gold). It is visible on the client profile and booking list, and can be used by dispatchers to prioritize service for your best clients.
Ready to streamline your operations?
DrivOQ gives you everything you need to manage bookings, dispatch drivers, and delight clients — all in one place. Start your free 7-day trial today.
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